When a refund is available
A refund may follow an accepted return, a verified missing or faulty item, cancellation before dispatch, an unavailable item, duplicate payment or a right required by law. Change-of-mind eligibility depends on the Returns Policy, including the rule that opened chemical goods cannot be resold safely.
Refund amount
An approved full refund covers the amount paid for the affected item and original basic delivery where required by law. Optional express cost, unauthorised return shipping, used portions and value retained from a partly kept bundle may be excluded where lawful. Customs charges collected by authorities are reclaimed from that authority, not from us.
Processing and payment timing
We normally review an accepted return within 5 business days of receipt and issue an approved refund to the original payment method. The payment provider or bank may then take 5–10 business days to display it. We do not issue cash, stored value or refund credits.
Membership renewals and cancellation
Cancel before renewal to stop the next charge. Access continues to the end of the paid term. A renewal already processed is reviewed under applicable consumer law and the service already supplied. A Care Studio shipment already dispatched is governed by the Returns Policy.
Disputes and chargebacks
Contact support@campbellrooff.shop first so we can inspect delivery, return and transaction records. You retain the right to contact your payment provider. We respond to disputes with order, consent, carrier and support evidence, and never ask for full card details.
How to request a refund
Email support@campbellrooff.shop with your order reference, affected item, requested resolution and relevant photographs. You may also call +44 7604263595. We will confirm whether a return is needed and provide the next steps in writing.